Complaints procedure

How to complain. You do not need an account. Use our complaints form at build.sincecode.com/complaints, or email support@sincecode.com about our service or billing, or privacy@sincecode.com about your personal data. Tell us what happened, which site, account or payment it is about, how to contact you, and what would put it right. If you need help making a complaint, or another way to reach us, tell us and we will agree a way that works. Someone else can complain for you; we may need to check they have your permission before we share your personal information with them. What happens next. We acknowledge every complaint promptly, and a complaint about your personal data within 30 days of receiving it. We look into it, may ask you for information we need, keep you informed, and tell you the outcome without undue delay. If your complaint is about how a business that uses SinceCode runs its own website, that business is usually responsible. We will tell you which parts are theirs and how to contact them. We will pass your complaint on only if you agree, and we will still deal with any part that is ours. If you are unhappy with our answer, ask us to look at it again. If your complaint is about your personal data, you can also complain to the Information Commission at ico.org.uk/make-a-complaint at any time; you do not have to wait for our review. This procedure does not affect your legal rights.