Make a complaint

Use this form to complain about how we have handled your personal data, about the service itself, or about billing. You do not need a SinceCode account — if a business used SinceCode to build a site and your details ended up with us, or you were invited to an event through us, this form is for you too.

If your complaint is about a website built with SinceCode — its content, or how that business handles your details — the business that runs the site is responsible for it and is the right place to start. Tell us anyway if you cannot reach them, or if the complaint is about something we did.

You do not need a SinceCode account to complain.

We need this to acknowledge your complaint and tell you the outcome.

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What happens next

How to complain. You do not need an account. Use our complaints form at build.sincecode.com/complaints, or email support@sincecode.com about our service or billing, or privacy@sincecode.com about your personal data. Tell us what happened, which site, account or payment it is about, how to contact you, and what would put it right. If you need help making a complaint, or another way to reach us, tell us and we will agree a way that works. Someone else can complain for you; we may need to check they have your permission before we share your personal information with them. What happens next. We acknowledge every complaint promptly, and a complaint about your personal data within 30 days of receiving it. We look into it, may ask you for information we need, keep you informed, and tell you the outcome without undue delay. If your complaint is about how a business that uses SinceCode runs its own website, that business is usually responsible. We will tell you which parts are theirs and how to contact them. We will pass your complaint on only if you agree, and we will still deal with any part that is ours. If you are unhappy with our answer, ask us to look at it again. If your complaint is about your personal data, you can also complain to the Information Commission at ico.org.uk/make-a-complaint at any time; you do not have to wait for our review. This procedure does not affect your legal rights.

We keep a copy of this wording with your complaint, so there is a record of what you were told at the time. The 30-day deadline is statutory.

Other ways to reach us

You can also email privacy@sincecode.com. The form is faster because it records your complaint and acknowledges it straight away; we acknowledge data-protection complaints within 30 days either way.

Read our complaints procedure.

See our Privacy Policy for what we do with your personal data, and our content takedown page to report content on a site built with SinceCode.

SinceCode LTD · Registered in England & Wales, No. 16444710 · 124 City Road, London, EC1V 2NX